Payment & Shipping
Last updated: 1.1.2026
Payment Methods
TWINT: Pay easily via TWINT on the encrypted payment page.
Credit card (Visa, Mastercard): Secure card payment via our payment provider. Charged when you complete the order.
PostFinance E-Finance: Log in with E-Finance; your PostFinance account is debited directly and free of charge.
PayPal: Pay via your PayPal account; guest checkout without an account is possible.
Advance payment (prepayment): You’ll receive our payment details after ordering. Shipping/collection after payment is received.
Invoice (for business customers after review): For companies with a positive payment history and/or after a credit check. Payment term as stated on the invoice; we reserve the right to decline or propose alternatives.
Shipping & Collection
Delivery area: Switzerland-wide delivery from our warehouse in 6243 Egolzwil.
Collection: Collection by appointment in Egolzwil. Forklift loading on request; please provide license plate and pickup time.
Transport organisation: We arrange transport (parcel, groupage/truck). Alternatively, you may commission your own carrier to collect from us.
Carriers: Parcels up to approx. 25 kg: Swiss Post.
25 kg+ / pallets / oversize: Camion Transport AG (groupage) or a suitable third-party carrier for direct shipments.
Delivery conditions: Delivery is usually to curbside/loading dock at a truck-accessible address. Carry-in/inside delivery on request and may incur a surcharge.
Lead times:
Stock items (Egolzwil): approx. 2–4 business days (Mon–Fri, excluding weekends/public holidays).
Factory-supplied items: lead time on request (depends on availability/production/transport).
Shipping costs: Calculated individually—depending on weight, dimensions/volume, number of load carriers, delivery location, and receiving conditions (e.g., delivery notice, tail lift, access). Costs are shown in the offer/checkout or confirmed by us.
Transport damage: Please note visible damage on the delivery note upon receipt and inform us immediately with photos. Hidden damage must be reported within 48 hours of delivery.
Notes: Transfer of risk and insurance according to the chosen shipping method/Incoterms; additional insurance on request. Depending on the product/scope, load carriers (pallets, frames) may be required; stated and possibly charged or exchanged.
Contact for Collection/Shipping
Arcawa GmbH, Warehouse Egolzwil, Moos 2, 6243 Egolzwil
Phone: +41 41 712 12 73
Email: verkauf@arcawa.com